• The division provides helpline staff to assist consumers with insurance needs. Specialists are available to provide consumers one-on-one assistance through a toll-free hotline (1-877-693-5236). Consumers may also submit requests for insurance assistance or mediation with an insurance company online. In addition, staff is available to meet with policyholders at one of the department's offices in Largo and Tallahassee.
• The division provides information and technical expertise on a variety of topics. For example, the division provides consumer guides that overview specific lines of insurance, interactive presentations on a variety of topics, an insurance library that provides an overview of coverage for several lines of insurance, and information on fraud and scams.
• The division also offers mediation programs to assist in resolving certain types of insurance claim disputes between consumers and insurance companies.

• The Office of Insurance Regulation maintains a searchable online database of companies authorized to conduct business in the state.
• A toll-free helpline (1-877-693-5236) is available for consumers.

• The On Guard for Seniors website helps seniors make informed financial decisions and avoid fraud. The site provides seniors with information on annuities, reverse mortgages, long-term care insurance, and identity theft. In addition, the department has implemented Operation S.A.F.E. (Stop Adult Financial Exploitation) to protect seniors from fraud through statewide educational workshops. Workshops cover topics such as how to spot fraudulent behavior, common scams that target seniors, and how to fight identify theft.
• The Serve Save Succeed website helps military service members manage their personal finances. The website includes financial tips, an online forum where current and retired service members can share their stories and advice, and informational resources on topics such as saving and budgeting, frauds and scams, identity theft, and scholarships, as well as financial calculators.
• The Your L.I.F.E. website assists survivors of domestic violence with becoming financially independent. Resources include information on banking, credit and debt, saving, financial safety (including a tip sheet for financial safety planning), and domestic violence resources.
• The My Money website provides educational lessons for individuals with developmental disabilities and resources for family members and caregivers. The website allows individuals to learn and practice financial skills at their own pace. Lessons focus on money basics, banks and credit unions, accounts, budgeting, government benefit programs, and ways to find and keep employment.

In Fiscal Year 2019-20 the division answered 93% of calls within four minutes, compared to the standard of 80%. 

Consumer Protection. The 2021 Legislature enacted Chapter 2021-104, Laws of Florida, to provide additional protections for consumers. Among its provisions, the law

• makes it a felony of the third degree to aid or abet an unlicensed person in transacting or otherwise engaging in insurance activities in this state without a license;
• requires any person licensed or issued a certificate of authority by the department to respond to the division within 20 days after a request for documents and information related to a consumer complaint, and include any documents not subject to attorney-client or work-product privilege; 
• allows the department to suspend, revoke, or refuse to issue the license of an insurance agent, adjuster, customer representative, service representative, or managing general agent for allowing a consumer's personal medical or financial information to be made available to the general public, or for initiating in-person or telephone solicitation after 9:00 p.m. or before 8:00 a.m. local time of the prospective customer;
• increases to 10 days the cooling-off period during which a consumer may cancel a contract with a public adjuster; and
• modifies the required language in the Homeowner Claims Bill of Rights for residential property insurance to disclose that claimants are eligible for interest from insurers if claims are not paid within 90 days of being filed, and advise homeowners to file claims directly with insurers and take photographs or video before and after any repairs to provide to the insurer.