In response to our 2001 report, the Department of Insurance's Division of State Fire Marshal implemented several of our recommendations.

• The Bureau of Fire and Arson Investigations completed a customer satisfaction survey.
• The Bureau of Fire Prevention developed computer-based data systems to track major regulatory activities.
• The division initiated several processes to improve its boiler safety function.

However, the department's inspector general has not conducted a follow-up review of the Bureau of Fire and Arson Investigations data collection methods, and the Legislature has not yet enacted statutory changes that would increase the division's boiler safety-related regulatory authority.