Report Detail - OPPAGA

The Workforce Program's administrative efficiency remained relatively stable during Fiscal Years 1995-96 and 1996-97.
The program's customers were generally less satisfied with program services in Fiscal Year 1996-97 than expected.
The program's measures could be improved by establishing better methods for calculating the results for two measures-total administrative cost per full-time equivalent (FTE) position and customer satisfaction with program services.
The department should include performance-based program budgeting output measures in its legislative budget request to assess the amount of products or services provided by the program.

Progress Report: DMS Adopts OPPAGA'S Workforce Recommendations; However, a Strong Outsourcing Contract Is Imperative
Report 01-33 July 2001
PB2 Performance Report DMS Workforce Program Services' Efficiency Improves; Customer Satisfaction Has Doubled
Report 98-37 January 1999
How Florida Compares: An Approach for Analyzing Government Staffing Levels
Report 98-13 September 1998
Program Evaluation & Justification Review Workforce Program Administered by the Department of Management Services
Report 98-01 July 1998

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.

OPPAGA