Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Financial Services

Workers' Compensation

For assistance, call 850-413-1613 or visit

What is the purpose of the division?

The Department of Financial Services' Division of Workers' Compensation regulates employers and insurers to ensure prompt, accurate benefit payments and appropriate, timely services to workers injured on the job to facilitate their gainful reemployment at a reasonable cost to employers.

Who is eligible for workers' compensation coverage?

Florida law requires most employers to provide workers' compensation coverage for their employees. Specific employer coverage requirement are based on the type of industry, number of employees, and the organization of the entity. The division's website clarifies different coverage requirements by industry.

What assistance is provided to employees and employers?

The division's Bureau of Employee Assistance and Ombudsman Office (EAO) is responsible for educating and disseminating information to employees and employers, and is a resource for all employees participating in the workers' compensation system. The bureau

  • investigates disputes and facilitates resolution without undue expense, costly litigation, or delay in the provision of benefits;
  • assists system participants in fulfilling their statutory responsibilities;
  • educates and disseminates information to all system participants;
  • initiates contacts with injured workers to discuss their rights and responsibilities and advises them of services available through EAO;
  • reviews claims in which injured workers' benefits have been denied, stopped, or suspended;
  • provides reemployment services to eligible injured employees who are unable to return to work as a result of their work place injuries or illnesses;
  • provides for the collection, distribution, and archival of the division's imaged records;
  • provides public record information; and
  • responds to requests for division data.
The division has field offices throughout the state, and operates a claims hotline (1-800-342-1741) and an exemption and compliance hotline (1-800-742-2214). Interested parties can also search proof of coverage records, and employers can file for an exemption on the division's website. Additional assistance is available to employers through the division's Bureau of Compliance.

How can workers' compensation disputes be resolved?

The Bureau of Employee Assistance and Ombudsman Office (EAO) helps prevent and resolve disputes between injured workers, employers, and carriers. If the insurance carrier does not provide benefits or denies a claim, the employee can contact the EAO. Employees can also file a Petition for Benefits with the Office of the Judges of Compensation Claims.

How effective is the division in performing its functions?

During Fiscal Year 2021-22, the Bureau of Compliance processed 97.05% of online exemption applications within five days of receipt, investigated 853 public referrals alleging non-compliance, and collected exemption fees totaling $4,906,550. The Bureau of Compliance's efforts resulted in 5,856 new employees being covered and the generation of $5,893,046 in insurance premiums. During the same year, the division's Injured Worker Helpline handled 32,826 calls. Of these calls, 510 were disputes, 100% of which were resolved.

In Fiscal Year 2021-22, overall workers' compensation claims costs remained steady, totaling $120.3 million. Workers' compensation medical costs increased $5.9 million, while indemnity costs decreased $6.1 million. These increases in claims costs were a direct result of COVID-19 claims. In Fiscal Year 2021-22, the division paid $7.3 million in medical costs and $2.2 million in indemnity costs, totaling $9.5 million for COVID-19 claims.

How are these activities funded?

Fiscal Year: 2023-24
Fund Dollars Positions


Maximum Reimbursement Allowances. The 2023 Legislature enacted Ch. 2023-144, Laws of Florida, which removes the authority of the Three-Member Panel to adopt maximum reimbursement allowances for individually licensed health care providers, work-hardening programs, pain programs, and durable medical equipment providers. The bill also requires the Department of Financial Services to annually post the maximum reimbursement allowance for physician and non-hospital reimbursements on its website by July 1 to become effective on January 1 of the following year. 

Where can I find related OPPAGA reports?

Review of Professional Employer Organizations and Workers' Compensation, Report 21-04, March 2021

Where can I get more information?

Other Reports
Workers' Compensation Fraud Joint Report, Florida Department of Financial Services, Division of Investigative and Forensic Services, Bureau of Workers' Compensation Fraud, and Division of Workers' Compensation, January 2023
Three-Member Panel Biennial Report, Three-Member Panel, January 2023
2022 Division of Workers' Compensation Results and Accomplishments Report, Florida Department of Financial Services, Division of Workers' Compensation
A complete list of the division's reports is available on its website

Websites of Interest
Division of Workers' Compensation, Reimbursement Manuals

U.S. Department of Labor, Office of Workers' Compensation Programs
Florida Self-Insurers Guaranty Association, Inc.
National Council on Compensation Insurance
Florida Workers' Compensation Joint Underwriting Association
Workers Compensation Research Institute

Performance Information

Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Section 20.121 and Ch. 440, Florida Statutes

Whom do I contact for help?

Division of Workers' Compensation, 1-800-742-2214 (exemption and compliance) or 1-800-342-1741 (claims)