What is the purpose of the division?
The Department of Financial Services' Division of Workers' Compensation
regulates employers and insurers to ensure prompt, accurate benefit payments and appropriate, timely services to workers injured on the job to facilitate their gainful reemployment at a reasonable cost to employers.
Who is eligible for workers' compensation coverage?
Florida law requires most employers to provide workers' compensation coverage for their employees. Specific employer coverage requirement are based on the type of industry, number of employees, and the organization of the entity.
The Division's website clarifies different coverage requirements by industry.
What assistance is provided to employees and employers?
The division's Bureau of Employee Assistance and Ombudsman (EAO) Office
disseminates information and carries out several other duties to assist all system participants. The bureau
- investigates disputes and facilitates resolution without undue expense, costly litigation, or delay in the provision of benefits;
- assists system participants in fulfilling their statutory responsibilities;
- educates and disseminated information to all system participants;
- initiates contacts with injured workers to discuss their rights and responsibilities and advise them of serves available through EAO;
- reviews claims in which injured workers' benefits have been denied, stopped, or suspended;
- provides reemployment services to eligible injured employees who are unable to return to work as a result of their work place injuries or illnesses;
- provides for the collection, distribution and archival of the Division's imaged records, and public record information; and
- responds to requests for division data.
The division has field offices
throughout the state and operates a claims hotline (1-800-342-1741
) and an exemption and compliance hotline (850-413-1609
). Interested parties can also search compliance records
, and employers can file for exemption
on the division's website. Additional assistance is available to employers through the division's Bureau of Compliance
How can workers' compensation disputes be resolved?
Employees can obtain assistance with resolving workers' compensation disputes from the Bureau of Employee Assistance and Ombudsman Office's Ombudsman Team.
Also, the Division of Workers' Compensation, Employee Assistance Office (EAO) helps prevent and resolve disputes between injured workers, employers, and carriers. If the insurance carrier does not provide benefits, or denies a claim, the employee can contact the EAO.
Employees can also file a Petition for Benefits with the Office of the Judges of Compensation Claims.
How effective is the division in performing its functions?
During Fiscal Year 2018-19 the Bureau of Compliance processed 97.98% of online exemption applications within 5 days of receipt, investigated 1,724 public referrals alleging non-compliance, and collected exemption fees totaling $5,096,889. The Bureau of Compliance's efforts resulted in 5,578 new employees being covered and the generation of $5,449,062 in insurance premiums.
During the same year, the Division's Injured Worker Helpline handled 45,871 calls, with 782 disputes, and 97% of these disputes were resolved.
In Fiscal Year 2018-19, overall workers' compensation claims costs decreased $6.5 million, totaling $113.1 million; and, workers' compensation medical costs decreased $2.9 million, while indemnity costs decreased $3.6 million.
How are these activities funded?
Fiscal Year: 2020-21
PROGRAM: WORKERS' COMPENSATION
Where can I find related OPPAGA reports?
A complete list of related OPPAGA reports is available on our website
Where can I get more information?
Other ReportsWorker's Compensation Fraud Joint Report, Florida Department of Financial Services, Division of Investigative and Forensic Services, Bureau of Workers' Compensation Fraud and Division of Workers' Compensation, Bureau of Compliance,
January 2019.Three-Member Panel Biennial Report
, Three-Member Panel, February 2019.2018 Results & Accomplishments Report, Florida Department of Financial Services, Division of Workers' Compensation.
A complete list of the division's reports is available on its website
. Websites of InterestDivision of Workers' Compensation, Reimbursement Manuals U.S. Department of Labor, Office of Workers' Compensation ProgramsFlorida Self-Insurers Guaranty Association, Inc.National Council on Compensation InsuranceFlorida Workers' Compensation Joint Underwriting Association Workers Compensation Research InstitutePerformance Information
Performance measures and standards for the department may be found in its Long Range Program Plan
What are the applicable statutes?
and Ch. 440
, Florida Statutes
Whom do I contact for help?
Division of Workers' Compensation, 1-800-742-2214 (exemption and compliance) or 1-800-342-1741 (claims).