Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Business and Professional Regulation

Service Operations

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What is the purpose of the division?

The purpose of the Division of Service Operations is to provide operational support to the department's professional boards and business units by serving as the primary source of interaction with the department's constituents.

How is the division organized to accomplish its purpose?

The division is organized into two units.
  • Bureau of Central Intake and Licensure processes applications and renewals for businesses and professions regulated by the department. The unit also collects and processes licensing revenues.
  • Customer Contact Center handles initial customer interaction by telephone, the department's web portal, e-mail, and the interactive voice response system, providing the public with access to department regulatory information.

Does the division effectively process telephone calls and applications?

According to Fiscal Year 2018-19 performance data, the Customer Contact Center answered 90.76% of the calls it received. During the same year, 99.98% of the applications processed by the Bureau of Central Intake and Licensure were processed within 90 days.

How are these activities funded?

Fiscal Year: 2020-21
Fund Dollars Positions
PROGRAM: SERVICE OPERATION
CENTRAL INTAKE
8,549,035
108.50
CUSTOMER CONTACT CENTER
5,860,007
92.00
TOTAL
14,409,042
200.50

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

Other Reports
The Department of Business and Professional Regulation's Office of the Inspector General reports are available on its website.
Websites of Interest
Department of Business and Professional Regulation, Newsletters, Brochures, and Annual Reports
Performance Information
Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Chapters 20, 23, 116, 120, and 455, Florida Statutes.

Whom do I contact for help?

Customer Contact Center, 850-487-1395, electronic contact form:  www.myfloridalicense.com/contactus/

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