• Bureau of Central Intake and Licensure processes applications and renewals for businesses and professions regulated by the department. The unit also collects and processes licensing revenues.
• Customer Contact Center handles initial customer interaction by telephone, the department's web portal, e-mail, and the interactive voice response system, providing the public with access to department regulatory information.

In Fiscal Year 2021-22, the Customer Contact Center answered 58.13% of the calls it received, however, the performance standard was 90%. The department reports that failure to meet the performance standard was due to high attrition and vacancy rates. During the same year, 99.78% of the applications processed by the Bureau of Central Intake and Licensure were processed within 90 days, exceeding the performance standard of 98%.

Other Reports
The Department of Business and Professional Regulation's Office of the Inspector General reports are available on its website

Websites of Interest
Department of Business and Professional Regulation, Newsletters, Brochures, and Annual Reports

Performance Information

Customer Contact Center, 850-487-1395, electronic contact form: www.myfloridalicense.com/contactus/
Website