What is the purpose of the division?
The purpose of the Division of Service Operations is to provide operational support to the department's professional boards and business units by serving as the primary source of interaction with the department's constituents.
How is the division organized to accomplish its purpose?
The division is organized into two units.
- Bureau of Central Intake and Licensure processes applications and renewals for businesses and professions regulated by the department. The unit also collects and processes licensing revenues.
- Customer Contact Center handles initial customer interaction by telephone, the department's web portal, e-mail, and the interactive voice response system, providing the public with access to department regulatory information.
Does the division effectively process telephone calls and applications?
According to Fiscal Year 2018-19 performance data, the Customer Contact Center answered 90.76% of the calls it received. During the same year, 99.98% of the applications processed by the Bureau of Central Intake and Licensure were processed within 90 days.
How are these activities funded?
Where can I find related OPPAGA reports?
A complete list of related OPPAGA reports is available on our website
Where can I get more information?
What are the applicable statutes?
Whom do I contact for help?