Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Management Services

For assistance, call 850-921-5266 or visit https://www.dms.myflorida.com/

What is the purpose of the department?

The Department of Management Services (DMS) is the business arm of state government. The department's primary mission is to support other state agencies as well as current and former state employees with workforce and business-related functions so that agencies can focus on their core missions as defined in law.

What are the major responsibilities of the department?

DMS is divided into two major services areas:  Business Operations and Workforce Operations. 

Business Operations includes five units.

  • State Purchasing develops and oversees the procedures under which agencies purchase commodities and services.
  • Real Estate Development and Management oversees the construction, leasing, and operations of buildings in the Florida Facilities Pool in addition to managing private leasing for the state.
  • The Division of Telecommunications oversees contracts to provide telecommunications and technology services, such as voice and data services, provides contracting, volume procurement, and competitive bidding, to state agencies, local governments, and other public entities. The division also coordinates and manages public safety communications throughout the state.
  • Fleet Management and Federal Surplus Property manages motor vehicle operations in addition to acquiring and disposing of surplus federal property.
  • Private Prison Monitoring handles oversight and contractual compliance for the private prison system.

Workforce Operations includes four units.

  • Human Resource Management provides guidance and technical assistance to state agencies in the effective administration of our state's human resource system and represents the Governor as public employer in collective bargaining activities.
  • People First oversees and monitors contractual compliance for the state's secure, web-based human resource information system and services.
  • State Group Insurance offers and manages the state's health and welfare insurance benefits.
  • Retirement administers retirement, disability, or death benefits to state retirees or their beneficiaries.

Does the department house any independent entities?

DMS administratively houses three independent entities, including the Florida Commission on Human Relations and the Public Employees Relations Commission. In addition, the Division of Administrative Hearings is statutorily housed within the department.

How are these activities funded?

Fiscal Year: 2022-23
Fund Dollars Positions
MANAGEMENT SERVICES, DEPARTMENT OF
ADMINISTRATIVE HEARINGS
PROGRAM: ADJUDICATION OF DISPUTES
9,970,234
72.00
PROGRAM: WORKERS' COMPENSATION CLAIMS COURT
19,222,726
144.00
PROGRAM: ADMINISTRATION PROGRAM
EXECUTIVE DIRECTION AND SUPPORT SERVICES
25,669,117
104.00
PROGRAM: COMMISSION ON HUMAN RELATIONS
HUMAN RELATIONS
6,170,577
64.00
PROGRAM: FACILITIES PROGRAM
BUILDING CONSTRUCTION
2,154,153
11.00
FACILITIES MANAGEMENT
362,877,100
273.50
PROGRAM: PUBLIC EMPLOYEES RELATIONS COMMISSION
PUBLIC EMPLOYEES RELATIONS
3,689,367
24.00
PROGRAM: SUPPORT PROGRAM
AIRCRAFT MANAGEMENT
0
.00
FEDERAL PROPERTY ASSISTANCE
474,810
3.00
MOTOR VEHICLE AND WATERCRAFT MANAGEMENT
1,868,507
6.00
OFFICE OF SUPPLIER DIVERSITY
462,579
6.00
PRIVATE PRISON MONITORING
3,032,847
15.00
PURCHASING OVERSIGHT
27,618,490
51.00
PROGRAM: TECHNOLOGY PROGRAM
OFFICE OF THE STATE CHIEF INFORMATION OFFICER
147,678,063
70.00
STATE DATA CENTER
184,687,616
10.00
TELECOMMUNICATIONS SERVICES
281,622,023
68.00
WIRELESS SERVICES
137,535,770
13.00
WORKFORCE PROGRAMS
PROGRAM: INSURANCE BENEFITS ADMINISTRATION
72,387,538
33.00
PROGRAM: PEOPLE FIRST
35,582,236
15.00
PROGRAM: RETIREMENT BENEFITS ADMINISTRATION
45,627,562
225.00
PROGRAM: STATE PERSONNEL POLICY ADMINISTRATION
1,942,796
17.00
TOTAL
1,370,274,111
1,224.50

Updates

Capitol Complex Access and Maintenance. The 2022 Legislature enacted Ch. 2022-162, Laws of Florida, which directs the Department of Management Services to consult with the Governor, President of the Senate, and Speaker of the House before closing or opening any portion of the Capitol Complex in response to a declared state of emergency as well as to obtain approval prior to closing or opening any portion of the Capitol Complex used for legislative business. Further, the law directs the Department of Management Services to submit a report to the Governor, President of the Senate, and Speaker of the House detailing the maintenance and upkeep for the Capitol Complex annually. The law also requires the Department to provide recommendations for consideration by the Governor, Attorney General, Chief Financial Officer, Commissioner of Agriculture, President of the Senate, and Speaker of the House before constructing and placing a monument in the Capitol Complex.

State Data Center Operations. The 2022 Legislature enacted Ch. 2022-158, Laws of Florida, which separates the State Data Center from the Florida Digital Services within the Department of Management Services. Additionally, the law requires the secretary of the Department of Management Services to contract with the Northwest Regional Data Center to manage the State Data Center operations and provide data center services to state agencies.

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

Other Reports
The Auditor General reports on department operations are available on its website.

Department of Management Services Office of Inspector General reports on department operations are available on its website.

Websites of Interest
American Society for Public Administration 

National Association of State Personnel Executives

National Institute of Standards and Technology, Cybersecurity 

State and Local Government Benefits Association

Procurement

The Florida Accountability Contract Tracking System (FACTS) website provide access to department contract and purchase order information. 

Performance Information


Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Section 20.22, Florida Statutes.

Whom do I contact for help?

DMS Office of Communications, 850-544-7099, email:  communications@dms.myflorida.com

Website