Department of Management Services

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What is the purpose of the department?

The Department of Management Services (DMS) is the business arm of state government. The department's primary mission is to support other state agencies as well as current and former state employees with workforce and business-related functions so that agencies can focus on their core missions as defined in law.

What are the major responsibilities of the department?

DMS is divided into two major services areas: Business Operations and Workforce Operations.

Business Operations includes five units.

State Purchasing develops and oversees the procedures under which agencies purchase commodities and services.
Real Estate Development and Management oversees the construction, leasing, and operations of buildings in the Florida Facilities Pool in addition to managing private leasing for the state.
The Division of Telecommunications provides telecommunications and technology services, such as voice and data services, contracting, volume procurement, and competitive bidding, to state agencies, local governments, and other public and non-profit entities. The division also coordinates and manages public safety communications throughout the state.
Fleet Management and Federal Surplus Property manages motor vehicle operations in addition to acquiring and disposing of surplus federal property.
Private Prison Monitoring handles oversight and contractual compliance for the private prison system.

Workforce Operations includes four units.

Human Resource Management provides guidance and technical assistance to state agencies in the effective administration of our state's human resource system and represents the Governor as public employer in collective bargaining activities.
People First oversees and monitors contractual compliance for the state's secure, web-based human resource information system and services.
State Group Insurance offers and manages the state's health and welfare insurance benefits.
Retirement administers retirement, disability, or death benefits to state retirees or their beneficiaries.

Does the department house any independent entities?

DMS administratively houses several independent entities, including the Florida Commission on Human Relations and the Public Employees Relations Commission. In addition, the Division of Administrative Hearings is statutorily housed within the department, though DMS does not provide the division services or funding.

How are these activities funded?

Fiscal Year: 2021-22

	Fund	Dollars	Positions
MANAGEMENT SERVICES, DEPARTMENT OF
ADMINISTRATIVE HEARINGS
	PROGRAM: ADJUDICATION OF DISPUTES	9,024,766	65.00
	PROGRAM: WORKERS' COMPENSATION APPEALS - JUDGES OF COMPENSATION CLAIMS	19,209,988	175.00
PROGRAM: ADMINISTRATION PROGRAM
	EXECUTIVE DIRECTION AND SUPPORT SERVICES	14,340,889	95.00
PROGRAM: COMMISSION ON HUMAN RELATIONS
	HUMAN RELATIONS	6,131,052	63.00
PROGRAM: FACILITIES PROGRAM
	BUILDING CONSTRUCTION	1,124,897	11.00
	FACILITIES MANAGEMENT	127,854,138	256.50
PROGRAM: PUBLIC EMPLOYEES RELATIONS COMMISSION
	PUBLIC EMPLOYEES RELATIONS	3,703,842	24.00
PROGRAM: SUPPORT PROGRAM
	FEDERAL PROPERTY ASSISTANCE	245,696	3.00
	MOTOR VEHICLE AND WATERCRAFT MANAGEMENT	2,037,298	6.00
	OFFICE OF SUPPLIER DIVERSITY	459,641	6.00
	PRIVATE PRISON MONITORING	3,026,436	15.00
	PURCHASING OVERSIGHT	30,932,568	49.00
PROGRAM: TECHNOLOGY PROGRAM
	OFFICE OF THE STATE CHIEF INFORMATION OFFICER	38,244,880	40.00
	STATE DATA CENTER	60,591,947	145.00
	TELECOMMUNICATIONS SERVICES	287,809,844	68.00
	WIRELESS SERVICES	209,065,430	11.00
WORKFORCE PROGRAMS
	PROGRAM: INSURANCE BENEFITS ADMINISTRATION	68,833,837	27.00
	PROGRAM: PEOPLE FIRST	31,457,260	15.00
	PROGRAM: RETIREMENT BENEFITS ADMINISTRATION	42,622,158	205.00
	PROGRAM: STATE PERSONNEL POLICY ADMINISTRATION	1,933,284	17.00
TOTAL		958,649,851	1,296.50

Source: www.transparencyflorida.gov

Updates

Information Technology Procurement. The 2021 Legislature enacted Chapter 2021-227, Laws of Florida, which directs the Department of Management Services to prequalify firms and individuals to provide IT staff augmentation contractual services on a state term contract.

Cybersecurity. The 2021 Legislature enacted Chapter 2021-234, Laws of Florida, which in addition to a number of provisions, specifies that Department of Management Services, acting through the Florida Digital Service (FDS), is the lead entity responsible for assessing state agency cybersecurity risks and determining appropriate measures to combat those risks. Additionally, the law creates new, and amends current cybersecurity-related responsibilities of the agency. Finally, the law creates the Florida Cybersecurity Advisory Council within the Department of Management Services to assist the state in protecting state IT resources from cyber threats and attacks, and to assist FDS in implementing cybersecurity practices.

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

Other Reports
The Auditor General reports on department operations are available on its website.
The Department of Management Services Office of Inspector General reports on department operations are available on its website.

Websites of Interest
American Society for Public Administration

National Association of State Personnel Executives

National Institute of Standards and Technology, Cybersecurity

State and Local Government Benefits Association

Performance Information

The Florida Accountability Contract Tracking System (FACTS) website provide access to department contract and purchase order information.

Performance measures and standards for the department may be found in its Long Range Program Plan.