Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Management Services

For assistance, call (850) 414-6736 or visit https://www.dms.myflorida.com/agency_administration/communications

What is the purpose of the department?

The purpose of the Florida Department of Management Services is to support other state agencies as well as current and former state employees with workforce and business-related functions so that agencies can focus on their core missions as defined in law.

What activities are performed by the department?

The department's activities include the following.

  • State Human Resource Management provides guidance and technical assistance to state agencies in the effective administration of our state's human resource system and represents the Governor as public employer in collective bargaining activities.
  • People First handles oversight and contractual compliance for the state's secure, web-based human resource information system and services.
  • State Group Insurance offers and manages the state's health and welfare insurance benefits.
  • Retirement administers retirement, disability, and death benefits to state retirees or their beneficiaries.
  • State Purchasing develops and oversees procedures under which agencies purchase commodities and services.
  • Real Estate Development and Management oversees the construction, leasing, and operations of buildings in the Florida Facilities Pool in addition to managing private leasing for the state.
  • Telecommunications oversees master contracts to provide an array of telecommunications and technology service offerings, such as voice and data. The division provides cost savings to customers through volume procurement and competitive bidding and handles invoicing and billing, streamlining processes to provide customers with only one bill for telecommunications services. It also manages the state's public safety communications.
  • Fleet Management and Federal Property Assistance provides oversight responsibility for the state's fleet of motor vehicles and mobile equipment and the federal surplus property program.
  • DMS provides administrative support to the Florida Commission on Human Relations, an independent entity that investigates allegations of discrimination in employment, housing, public accommodations, and certain private club memberships. Additionally, the commission investigates complaints of state whistle-blower retaliation and is statutorily responsible for promoting fair treatment and equal opportunity practices.
  • DMS provides administrative support to the Florida Division of Administrative Hearings, an independent entity that provides a uniform and impartial forum for the trial and resolution of disputes between private citizens and organizations and agencies of the state pursuant to law. Additionally, the division conducts mediation conferences, pre-trial, and final hearings for disputed workers' compensation claims pursuant to law.
  • DMS provides administrative support to the Florida Public Employees Relations Commission, a quasi-judicial entity created to resolve public sector labor and employment disputes. The commission has statewide jurisdiction and services state and local governments, state and local government employees and job applicants, and labor organizations.

How are these activities funded?

The funding information listed below is provided by Transparency Florida. Please contact the department for more information on its funding. Additional information about department funding and activities is available on the State of Florida Fiscal Portal.

Fiscal Year: 2025-26
Fund Dollars Positions
MANAGEMENT SERVICES, DEPARTMENT OF
ADMINISTRATIVE HEARINGS
PROGRAM: ADJUDICATION OF DISPUTES
19,030,156
103.00
PROGRAM: WORKERS' COMPENSATION CLAIMS COURT
21,080,371
132.00
PROGRAM: ADMINISTRATION PROGRAM
EXECUTIVE DIRECTION AND SUPPORT SERVICES
24,525,379
116.00
PROGRAM: COMMISSION ON HUMAN RELATIONS
HUMAN RELATIONS
7,974,855
75.00
PROGRAM: FACILITIES PROGRAM
BUILDING CONSTRUCTION
2,322,138
11.00
FACILITIES MANAGEMENT
199,495,114
271.50
PROGRAM: PUBLIC EMPLOYEES RELATIONS COMMISSION
PUBLIC EMPLOYEES RELATIONS
5,865,712
30.00
PROGRAM: SUPPORT PROGRAM
FEDERAL PROPERTY ASSISTANCE
412,592
4.00
MOTOR VEHICLE AND WATERCRAFT MANAGEMENT
2,016,364
6.00
OFFICE OF SUPPLIER DEVELOPMENT
519,020
6.00
PURCHASING OVERSIGHT
25,587,887
53.00
PROGRAM: TECHNOLOGY PROGRAM
INFORMATION TECHNOLOGY PROJECT OVERSIGHT
1,911,198
13.00
OFFICE OF THE STATE CHIEF INFORMATION OFFICER
56,513,156
56.00
TELECOMMUNICATIONS SERVICES
323,719,079
70.00
WIRELESS SERVICES
78,776,798
14.00
WORKFORCE PROGRAMS
PROGRAM: INSURANCE BENEFITS ADMINISTRATION
75,110,925
33.00
PROGRAM: PEOPLE FIRST
44,831,327
16.00
PROGRAM: RETIREMENT BENEFITS ADMINISTRATION
50,187,610
221.00
PROGRAM: STATE PERSONNEL POLICY ADMINISTRATION
2,498,621
19.00
TOTAL
942,378,302
1,249.50

Where can I find information on the department's performance?

Performance measures and standards for the department may be found in its Long Range Program Plan.

Additional Resources

OPPAGA Reports and Presentations
A complete list of related OPPAGA reports and presentations is available on our website.

Other Reports
Florida Department of Management Services, State Human Resource Management Reports
Florida Department of Management Services, Florida Retirement System Annual Reports
Florida Department of Management Services, Office of Supplier Development Annual Reports
Florida Department of Management Services, Real Estate Development and Management Reports
Florida Division of Administrative Hearings, Reports
Florida Public Employees Relations Commission, Publications
A complete list of Florida Auditor General reports is available on its website
.

Websites of Interest
Florida Department of Financial Services, Florida Accountability Contract Tracking System
American Society for Public Administration
National Association of State Personnel Executives

National Institute of Standards and Technology, Cybersecurity

State and Local Government Benefits Association

Applicable Statutes

Section 20.22, Florida Statutes, establishes the Florida Department of Management Services. Florida statutes governing regulatory activities are listed below.

  • State Personnel System, Chs. 110 and 447Florida Statutes
  • State Group Insurance, Chs. 627 and 641 and ss. 110.123110.161, and 112.08Florida Statutes
  • Retirement, Chs. 112121122175185, and 238Florida Statutes
  • State Purchasing, Ch. 287Florida Statutes
  • Telecommunications, s. 282.702Florida Statutes
  • Fleet Management and Federal Property Assistance, Ch. 287, Part II, Florida Statutes

Department Contact Information

Florida Department of Management Services Contact Website
Florida Department of Management Services
4050 Esplanade Way,
Suite 125
Tallahassee, Florida 32399-0950
(850) 414-6736
Website