Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Management Services

What is the purpose of the department?

The Department of Management Services (DMS) is the business arm of state government. The department's primary mission is to support other state agencies as well as current and former state employees with workforce and business-related functions so that agencies can focus on their core missions as defined in law.

What are the major responsibilities of the department?

DMS is divided into two major services areas:  Business Operations and Workforce Operations. 

Business Operations includes five units.

  • State Purchasing develops and oversees the procedures under which agencies purchase commodities and services.
  • Real Estate Development and Management oversees the construction, leasing, and operations of buildings in the Florida Facilities Pool in addition to managing private leasing for the state.
  • The Division of Telecommunications provides telecommunications and technology services, such as voice and data services, contracting, volume procurement, and competitive bidding, to state agencies, local governments, and other public and non-profit entities. The division also coordinates and manages public safety communications throughout the state.
  • Fleet Management and Federal Surplus Property manages motor vehicle operations in addition to acquiring and disposing of surplus federal property.
  • Private Prison Monitoring handles oversight and contractual compliance for the private prison system.

Workforce Operations includes four units.

  • Human Resource Management provides guidance and technical assistance to state agencies in the effective administration of our state's human resource system and represents the Governor as public employer in collective bargaining activities.
  • People First oversees and monitors contractual compliance for the state's secure, web-based human resource information system and services.
  • State Group Insurance offers and manages the state's health and welfare insurance benefits.
  • Retirement administers retirement, disability, or death benefits to state retirees or their beneficiaries.

Does the department house any independent entities?

DMS administratively houses several independent entities, including the Florida Commission on Human Relations and the Public Employees Relations Commission.  In addition, the Division of Administrative Hearings is statutorily housed within the department, though DMS does not provide the division services or funding. 

How are these activities funded?

Fiscal Year: 2021-22
Fund Dollars Positions
MANAGEMENT SERVICES, DEPARTMENT OF
ADMINISTRATIVE HEARINGS
PROGRAM: ADJUDICATION OF DISPUTES
9,024,766
65.00
PROGRAM: WORKERS' COMPENSATION APPEALS - JUDGES OF COMPENSATION CLAIMS
19,209,988
175.00
PROGRAM: ADMINISTRATION PROGRAM
EXECUTIVE DIRECTION AND SUPPORT SERVICES
14,340,889
95.00
PROGRAM: COMMISSION ON HUMAN RELATIONS
HUMAN RELATIONS
6,131,052
63.00
PROGRAM: FACILITIES PROGRAM
BUILDING CONSTRUCTION
1,124,897
11.00
FACILITIES MANAGEMENT
127,854,138
256.50
PROGRAM: PUBLIC EMPLOYEES RELATIONS COMMISSION
PUBLIC EMPLOYEES RELATIONS
3,703,842
24.00
PROGRAM: SUPPORT PROGRAM
FEDERAL PROPERTY ASSISTANCE
245,696
3.00
MOTOR VEHICLE AND WATERCRAFT MANAGEMENT
2,037,298
6.00
OFFICE OF SUPPLIER DIVERSITY
459,641
6.00
PRIVATE PRISON MONITORING
3,026,436
15.00
PURCHASING OVERSIGHT
30,932,568
49.00
PROGRAM: TECHNOLOGY PROGRAM
OFFICE OF THE STATE CHIEF INFORMATION OFFICER
38,244,880
40.00
STATE DATA CENTER
60,591,947
145.00
TELECOMMUNICATIONS SERVICES
287,809,844
68.00
WIRELESS SERVICES
209,065,430
11.00
WORKFORCE PROGRAMS
PROGRAM: INSURANCE BENEFITS ADMINISTRATION
68,833,837
27.00
PROGRAM: PEOPLE FIRST
31,457,260
15.00
PROGRAM: RETIREMENT BENEFITS ADMINISTRATION
42,622,158
205.00
PROGRAM: STATE PERSONNEL POLICY ADMINISTRATION
1,933,284
17.00
TOTAL
958,649,851
1,296.50

Updates

Information Technology Procurement. The 2021 Legislature enacted Chapter 2021-227, Laws of Florida, which directs the Department of Management Services to prequalify firms and individuals to provide IT staff augmentation contractual services on a state term contract.

Cybersecurity. The 2021 Legislature enacted Chapter 2021-234, Laws of Florida, which in addition to a number of provisions, specifies that Department of Management Services, acting through the Florida Digital Service (FDS), is the lead entity responsible for assessing state agency cybersecurity risks and determining appropriate measures to combat those risks. Additionally, the law creates new, and amends current cybersecurity-related responsibilities of the agency. Finally, the law creates the Florida Cybersecurity Advisory Council within the Department of Management Services to assist the state in protecting state IT resources from cyber threats and attacks, and to assist FDS in implementing cybersecurity practices.

 

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

Other Reports
The Auditor General reports on department operations are available on its website.
The Department of Management Services Office of Inspector General reports on department operations are available on its website.

Websites of Interest
American Society for Public Administration 

 National Association of State Personnel Executives

National Institute of Standards and Technology, Cybersecurity 

State and Local Government Benefits Association

Performance Information

The Florida Accountability Contract Tracking System (FACTS) website provide access to department contract and purchase order information. 


Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Section 20.22, Florida Statutes.

Whom do I contact for help?

DMS Office of Communications, 850-921-5266, email:  communications@dms.myflorida.com

Website