OPPAGA text logo with graphic of FL historic capitol
OPPAGA text logo with graphic of FL historic capitol

Department of Management Services


What is the purpose of the division?

The Technology Program is organized within the Department of Management Services (DMS) as the Division of State Technology. The division, along with the department, provides guidance and strategic direction on a variety of technologies and services, such as cybersecurity, telecommunications, and IT procurement. The division also coordinates and manages public safety communications throughout the state at all levels of government. The state chief information officer (CIO), who is appointed by the department secretary, serves as the division director.

What are the department's and division's responsibilities for information technology security?

The department is responsible for establishing IT security standards and processes, including cybersecurity. Section 282.318, Florida Statutes, contains additional responsibilities the department has related to IT security, such as

  • developing, and annually updating, a statewide information technology security strategic plan that includes goals and objectives for IT security policy strategic issues, risk management, training, incident management, and disaster recovery planning;
  • annually reviewing the strategic and operational IT security plans of executive branch agencies; 
  • developing and publishing an IT security framework for state agencies; and
  • designating a state chief information security officer with experience and expertise in security and risk management for communications and IT resources. 

The department also administratively supports the Florida Cybersecurity Task Force.  Tasked with reviewing and conducting an assessment of the state's cybersecurity infrastructure, governance, and operations, it is required to submit a report of its findings and recommendations to the Governor, President of the Senate, and Speaker of the House of Representatives on or before November 1, 2020.

The division, along with FDLE's Cybercrime Office, is required to annually provide information security training for state agency information security managers and response team members. The office consults with the division on state IT security rules.

What are the State Data Center's responsibilities?

The State Data Center (SDC) is housed in the division.  Some of its duties include
  • entering into service-level agreements with each customer entity;
  • developing and implementing business continuity and disaster recovery plans and annually conducting a live exercise of each plan; and
  • being the custodian of, as well as assuming administrative access rights to, resources and equipment consolidated and located within the center.

The SDC also has requirements related to cloud-computing services such as 

  • showing preference in its procurement process for cloud-computing solutions that either minimize or do not require using SDC infrastructure when cloud-computing solutions meet agency/customer needs, reduce costs, and meet or exceed applicable state and federal laws, regulations, and standards for IT security; and
  • assisting customer entities in transitioning from SDC services to third-party cloud-computing services procured by a customer entity.

How does the division assist with IT procurement?

While the department has enterprise-wide IT procurement responsibilities, such as establishing best practices for IT product procurement, including cloud computing services, and IT policy, the division also provides various IT procurement services.  A few of these services include
  • telecommunications, such as voice, data, and conferencing, through SUNCOM, to a variety of government and non-profit entities;
  • contracting, coordinating and managing effective public safety communications and technology at all government levels throughout Florida; and
  • assisting state agencies with orders from master contracts.

What is the division's role in public safety communications?

The division provides services, including communication planning that ensures reliable statewide and regional communications systems, to state and local public safety sectors.  It also oversees the state E911 Board and supports 911 services in partnership with local government entities.

The division maintains the Statewide Law Enforcement Radio System (SLERS) and the Florida Interoperability Network (FIN), as well as develops and maintains state radio communications plans. During emergencies and disasters the division provides communications assistance by leading the Emergency Support Function.

How are these activities funded?

Fiscal Year: 2020-21
Fund Dollars Positions

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

Other Reports

National Emergency Communications Plan, Department of Homeland Security Cybersecurity and Infrastructure Security Agency, Revised May 2020.

Connecting Communities FirstNet Annual Report to Congress FY 2019, First Responder Network Authority (FirstNet), April 2020.

State of Florida 2020 E911 Board Annual Report, Florida E911 Board, February 2020. 

2019 State CIO Survey, National Association of State Chief Information Officers (NASCIO), October 2019.
Public Safety Communications: Ten Keys to Improving Emergency Alerts, Warnings, and Notifications, SAFECOM, National Council of Statewide Interoperability Coordinators, Department of Homeland Security Cybersecurity and Infrastructure Security Agency, April 2019.
Florida Law Enforcement Communications Plan, 2018 Edition, Department of Management Services, Division of Telecommunications, December 2018. 
Cybersecurity Framework, National Institute of Standards and Technology, U.S. Department of Commerce, April 2018. 
2018 Deloitte-NASCIO Cybersecurity Study, Deloitte and the National Association of State Chief Information Officers (NASCIO), October 2018.
The Florida 700MHz Public Safety State Use Channel Plan, Department of Management Services, Division of Telecommunications, Revised 2018.
Emergency Communications E911 State Plan, Department of Management Services, Division of Telecommunications, January 2017.
Websites of Interest
Department of Homeland Security, Cybersecurity and Infrastructure Security Agency, SAFECOM
Department of Homeland Security, Preparedness, Response, and Recovery Publications
Federal Communications Commission, Public Safety and Homeland Security Bureau
First Responder Network Authority (FirstNet)
Florida Division of Emergency Management, FloridaDisaster.org
National Association of State Chief Information Officers (NASCIO)
National Institute of Standards and Technology, Cybersecurity
National Institute of Standards and Technology, Information Technology
RAND Cybersecurity
U.S. Department of Commerce, National Telecommunications and Information Administration Public Safety
Performance Information

Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Whom do I contact for help?