Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Elder Affairs

What is the purpose of the department?

The Department of Elder Affairs is Florida's designated state unit on aging to advocate, coordinate, and plan services for elders under the Older Americans Act. The department is constitutionally designated by Florida voters to serve as the primary state agency responsible for administering human services programs for the elderly.

What programs does the department administer?

The Department of Elder Affairs' services include
For more information on the department's programs and services, please see the department's Summary of Programs and Services or Programs and Services website.

How does the department administer its programs?

The department administers services through a network of 11 nonprofit Area Agencies on Aging.  These agencies advocate, plan, fund, and coordinate programs and services for individuals within their regions, known as Planning and Service Areas.  Each area agency is funded with federal, state, and local resources and is managed at the local level.  Each area agency enters into contracts with service providers to provide community-based care. Programs administered through contracts with Area Agencies on Aging and other entities include Community Care for the Elderly, Home Care for the Elderly, and Older Americans Act programs. 

In addition, each area agency is a designated as an Aging and Disability Resource Center.  These resource centers provide a single, coordinated system of information and access for all adults seeking long-term care resources, including information about state and federal benefits, as well as available local programs and services .

The department directly administers the Long-Term Care Ombudsman ProgramOffice of Public & Professional GuardiansCommunities for a LifetimeServing Health Insurance Needs of Elders (SHINE),  Medicaid Long-Term Care services, PACE, and CARES

How are these activities funded?

The majority of the department's budget funds home and community-based services, including those funded by Medicaid, the Older Americans Act, and state general revenue.
Fiscal Year: 2020-21
Fund Dollars Positions


The Department of Elder Affairs is responding to COVID-19, and as of June 2020, its response to the global pandemic has included

  • providing technical assistance to all Area Agencies in Aging regarding shopping assistance, meals, service delivery, telephone reassurance, and the Restaurant Meal Initiative.
  • issuing Emergency Order 20-01 pertaining to in-person guardian visitation requirements, and guidance for Public and Professional Guardians to remain in compliance with s. 744.361(14), Florida Statutes.
  • announcing a partnership with the Department of Business and Professional Regulation and the Florida Restaurant and Lodging Association to ensure meal delivery to seniors.
  • announcing additional supports for those living with Alzheimer's Disease and Related Dementias, including the distribution of 2,000 scent preservation kits, 1,000 MP3 Players, and 375 therapeutic robotic pets.
  • announcing the launch of Project VITAL (Virtual Inclusive Technology for All) to distribute tablets to assisted living facilities and nursing homes for residents to communicate with their loved ones virtually. 

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

OPPAGA Reports

A complete list of OPPAGA reports pertaining to the department is available on our website.

Other Reports
State Plan on Aging Federal Fiscal Years 2017-2020, Florida Department of Elder Affairs, July 2016.

Assessing the Needs of Elder Floridians, Florida Department of Elder Affairs, August 2016.

Consumer Resource Guide, Florida Department of Elder Affairs, 2018.

Profiles of Older Floridians, Florida Department of Elder Affairs, 2018.

National Aging Program Information System State Program Report, Florida Department of Elder Affairs, 2019.  

Reports, Department of Elder Affairs.

The Auditor General reports on department operations are available on its website.

Websites of Interest
Community Resource Directory
National Care Planning Council, Guide to Long-Term Care Planning
U.S. Department of Health and Human Services, Administration for Community Living
U.S. Department of Health and Human Services, Caregiver Resources and Long-Term Care
U.S. National Institutes of Health, National Institute on Aging


The Florida Accountability Contract Tracking System (FACTS) provides access to department contract and purchase order information on its website.


Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Chapter 430 and s. 20.41, Florida Statutes.

Whom do I contact for help?

Department of Elder Affairs, 850-414-2000, email:
Elder Helpline, 1-800-963-5337 or 1-800-955-8771 for TDD or 1-800-955-8770 for Voice