OPPAGA text logo with graphic of FL historic capitol
OPPAGA text logo with graphic of FL historic capitol

Department of Highway Safety and Motor Vehicles

Issuance Oversight

What is the purpose of the program?

The Bureau of Issuance Oversight provides consumer protection and public safety through licensing systems that register and title motor vehicles, vessels, and manufactured/mobile homes and issue driver licenses and identification cards.

How is the program administered?

Driver license, title, and registration issuance are administered jointly by 16 Department of Highway Safety and Motor Vehicles field offices and Florida's 192 tax collection offices. Local tax collector and license plate agency offices located throughout the state issue these documents; fees are listed on the department's website.

The bureau issues, renews, transfers, and maintains inventory of driver license stock, license plates, and registration decals, as well as issues, renews, and cancels disabled parking permits. It also maintains a testing unit for new software releases for its programs.

How well does the program perform?

During Fiscal Year 2018-19, the program achieved a customer satisfaction rate of 94.35%, which exceeded the target standard of 85% for that fiscal year.

How are these activities funded?

The Bureau of Issuance Oversight is funded as part of the Motorist Services budget entity.
Fiscal Year: 2020-21
Fund Dollars Positions
PROGRAM: MOTORIST SERVICES
MOTORIST SERVICES
122,570,896
1,430.00
TOTAL
122,570,896
1,430.00

Updates

Driver License Designation for Persons with Developmental Disabilities.  The 2020 Legislature enacted House Bill 787, which authorizes an optional "D" designation on the driver license of a person who has been diagnosed with a developmental disability.  The 2020 Legislature also enacted House Bill 789 to provide for the payment of an additional $1 fee for the "D" designation. 

Office Closures Due to COVID-19.  In response to COVID-19, the Department of Highway Safety and Motor Vehicles closed its offices to the public.  However, customers may replace or renew a driver license or ID card; replace or renew registration for a motor vehicle, vessel, or mobile home; or obtain a paper title on the department's Go Renew website or mobile device application.    Information on tax collector or tag agent office closures is available on their websites. 

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

Other Reports
Department of Highway Safety and Motor Vehicles - Selected Administrative Activities and Prior Audit Follow-Up - Operational Audit, Auditor General Report No. 2020-191, April 2020.
Department of Highway Safety and Motor Vehicles - Florida Real Time Vehicle Information System - Operational Audit, Auditor General Report No. 2018-022, October 2017.

The Department of Highway Safety and Motor Vehicles' Office of Inspector General reports are available by contacting the inspector general at inspectorgeneral@flhsmv.gov.

Websites of Interest

Department of Highway Safety and Motor Vehicles, Office Locations
Department of Highway Safety and Motor Vehicles, Open Government/Public Records
Department of Highway Safety and Motor Vehicles, Cabinet and Legislature Reports & Statistics
Department of Highway Safety and Motor Vehicles, Useful Web Links
American Association of Motor Vehicle Administrators, National Motor Vehicle Title Information System

Performance Information

The Department of Highway Safety and Motor Vehicles' Performance Dashboard tracks the department's performance in meeting the goals and standards associated with accomplishing its mission of safety and security through excellence in service, education, and enforcement. 


Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Chapters 319, 320, 328, Florida Statutes, and Ch. 15-1, Florida Administrative Code.

Whom do I contact for help?

DHSMV Customer Service Center, 850-617-2000

Website