Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Highway Safety and Motor Vehicles

Issuance Oversight

For assistance, call 850-617-2000 or visit https://www.flhsmv.gov/contact-us/

What is the purpose of the program?

The Bureau of Issuance Oversight provides administrative oversight of the licensing systems that issue driver licenses and identification cards and the systems that register and title motor vehicles, vessels, and mobile homes.

How is the program administered?

Driver license, title, and registration issuance are administered jointly by 14 Department of Highway Safety and Motor Vehicles field offices and 222 tax collection offices. Local tax collector and license plate agency offices located throughout the state issue these documents; fees are listed on the department's website.

The bureau issues and cancels motor vehicle and vessel titles, records liens, and maintains records of motor vehicle and vessel title transactions. It also maintains the inventory of license plates, registration decals, and parking permits for tax collector and license plate agencies statewide. In addition, the bureau is responsible for specialty license plates and voluntary contributions and reporting functions.

How well does the program perform?

During Fiscal Year 2020-21, the program achieved a customer satisfaction rate of 80.4%, which was below the target standard of 85% for that fiscal year. The Department attributes this to lower staffing levels and workload challenges.

How are these activities funded?

The Bureau of Issuance Oversight is funded as part of the Motorist Services budget entity.
Fiscal Year: 2022-23
Fund Dollars Positions
PROGRAM: MOTORIST SERVICES
MOTORIST SERVICES
129,315,074
1,418.00
TOTAL
129,315,074
1,418.00

Updates

Service Changes Due to COVID-19. In response to the COVID-19 pandemic, the Department of Highway Safety and Motor Vehicles initially closed its offices to the public. It has since re-opened offices but cautions customers that some offices require appointments for services. Information on tax collector or tag agent office closures is available on their websites. In addition, the department launched the myDMVPortal, which gives customers access to a wide variety of services online. These include replacing or renewing a driver license or ID card; updating car insurance information, mailing addresses, and emergency contact information; paying for and removing certain penalties; and enabling parents to monitor the driver license-related activities of a minor child or a business to monitor the activities of an employee.

Motorist Modernization. The department continues to implement its Motorist Modernization initiative, a multi-year phased plan for re-engineering its driver license and motor vehicle systems to create efficiencies in department work processes, enhance safety features for law enforcement, and streamline interactivity for customers. The initiative intends to modernize driver license and vehicle registration systems to serve Florida's growing population. The myDMVPortal is one aspect of the Motorist Modernization initiative.

Electronic Credentialing. The 2022 Legislature enacted Ch. 2022-169, Laws of Florida, which requires that, in addition to displaying driver licenses and ID cards, the Department of Highway Safety and Motor Vehicle's electronic credentialing system

  • display drivers' vehicle registration and insurance information;
  • provide a driver notice of any lapse in insurance coverage needed to comply with financial responsibility requirements; and
  • allow the driver to update insurance coverage information in the system.

Identification Cards. The 2022 Legislature enacted Ch. 2022-206, Laws of Florida, which exempts additional persons from paying a fee for an identification card. The law requires the department to issue an identification card at no charge to a person who is 80 years of age or older and whose driving privilege has been denied due to failure to pass a vision test, and to anyone who presents a valid Florida voter's registration card and attests to experiencing a financial hardship.

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

Other Reports
Department of Highway Safety and Motor Vehicles - Selected Administrative Activities and Prior Audit Follow-Up - Operational Audit, Auditor General Report 2020-191, April 2020.
Department of Highway Safety and Motor Vehicles - Florida Real Time Vehicle Information System - Operational Audit, Auditor General Report 2018-022, October 2017.

The Department of Highway Safety and Motor Vehicles' Office of Inspector General reports are available by contacting the Inspector General at inspectorgeneral@flhsmv.gov.

Websites of Interest

Department of Highway Safety and Motor Vehicles, Office Locations
Department of Highway Safety and Motor Vehicles, Open Government/Public Records
Department of Highway Safety and Motor Vehicles, Cabinet and Legislature Reports & Statistics
Department of Highway Safety and Motor Vehicles, Related Links
American Association of Motor Vehicle Administrators

Performance Information


Performance measures and standards for the department may be found in its Long Range Program Plan.

What are the applicable statutes?

Chapters 319, 320, 328, Florida Statutes, and Ch. 15-1, Florida Administrative Code.

Whom do I contact for help?

DHSMV Customer Service Center, 850-617-2000

Website