OPPAGA text logo with graphic of FL historic capitol
OPPAGA text logo with graphic of FL historic capitol

Department of Highway Safety and Motor Vehicles

Motorist Services

What is the purpose of the programs?

The Division of Motorist Services provides a range of services related to the licensure and regulation of both drivers and vehicles that relate to the agency's mission of providing highway safety and security.

What activities do the programs perform?

The motorist services program is divided into Program Planning and Administration and Program Operations. Program Operations includes the five bureaus listed below.
  • Bureau of Credentialing Services verifies customer identity, administers driver's license examinations, and issues drivers licenses and identification cards. The bureau also issues, cancels, and records liens on motor vehicle, mobile home and vessel titles, as well as issues, renews, and transfers registrations. The bureau oversees 16 state driver license field offices, 14 mobile driver license units, and 192 tax collection offices that provide driver license services.
  • Bureau of Motorist Compliance maintains insurance policy information obtained from insurance companies; enforces sanctions on people who violate highway safety laws; and ensures the assessment of people with medical conditions who are unable to operate a vehicle. The bureau also monitors and regulates driver improvement schools, DUI programs, commercial driving schools, commercial motor vehicle instructors and vehicles, and Florida Motorcycle Rider Training Programs.
  • Bureau of Commercial Vehicle and Driver Services registers and manages the Commercial Driver License Program through audits of commercial motor carriers based in Florida to ensure they pay their proper share of road use and fuel taxes.
  • Bureau of Issuance Oversight inventories and issues titles and registrations, issues all credentials for on-line customers, confidential tags and licenses, and establishes general policy for tag/title and driver license issuance. The bureau also conducts mobile home inspections.
  • Bureau of Records is the official custodian of Florida driver license records and manages all records for the state's licensed drivers. The bureau ensures traffic citations are recorded on the corresponding driver record, records are maintained and purged appropriately, and citations issued in Florida are reported to a driver's home state. It also maintains Uniform Traffic Citations and Crash Records written in Florida.

How are these activities funded?

Fiscal Year: 2020-21
Fund Dollars Positions
PROGRAM: MOTORIST SERVICES
MOTORIST SERVICES
122,435,818
1,430.00
TOTAL
122,435,818
1,430.00

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

What are the applicable statutes?

Chapters 316, 318, 319, 320, 321, 322, 324, 328, 488, and 627 Part XI, and s. 20.24, Florida Statutes.

Whom do I contact for help?

Robert Kynoch, Director, Division of Motorist Services, 850-617-2600

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