Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Department of Highway Safety and Motor Vehicles

Motorist Services

For assistance, call 850-617-2000 or visit

What is the purpose of the programs?

The Division of Motorist Services provides a range of services related to the licensure and regulation of both drivers and vehicles that relate to the agency's mission of providing highway safety and security.

What activities do the programs perform?

The motorist services program is divided into Program Planning and Administration, Operations and Policy Driver Services, and Customer Service Delivery. Motorist Services programs include the eight bureaus listed below.
  • Bureau of Credentialing Services provides driver license, identification card, and motor vehicle issuance services to the public. The bureau oversees 14 state driver license field offices and 222 tax collection offices that provide driver license and/or title and registration issuance services. The bureau operates 14 mobile units that provide driver license services at scheduled locations including Clerk of Court Operation Green Light and veteran events. These units are also deployed after natural disasters, such as hurricanes.
  • Bureau of Motorist Compliance ensures vehicle owners maintain personal injury protection and property damage liability insurance as required by Florida law; enforces sanctions on people who violate highway safety laws; and ensures the assessment of people with medical conditions who are unable to operate a vehicle. The bureau also monitors and regulates driver improvement schools, DUI programs, commercial driving schools, commercial motor vehicle instructors and vehicles, and Florida Motorcycle Rider Training Programs.
  • Bureau of Commercial Vehicle and Driver Services carries out oversight and regulatory functions for Florida's trucking industry; ensuring individuals with a Florida commercial driver license (CDL) are properly trained and in good standing, as well as registering and auditing commercial motor carriers to meet standards for North American registration and fuel tax agreements. 
  • Bureau of Issuance Oversight provides administrative overview of the licensing systems that issue driver licenses and identification cards and the systems that register and title motor vehicles, vessels, and mobile homes. The bureau issues and cancels motor vehicle and vessel titles, records liens, and maintains records of motor vehicle and vessel title transactions. It also manages the inventory of license plates, registration decals, and parking permits statewide for all tax collector offices and their license plate agents.
  • Bureau of Dealer Services has 12 field offices that provide licenses motor for vehicle, mobile home, and recreational vehicle dealers, manufacturers, and manufactured home installers. The bureau investigates consumer complaints filed against any licensed or unlicensed dealer or installer and enforces regulations involving dealer sales, as well as mobile home construction and installation.
  • Bureau of Records is the official custodian of Florida driver license records and manages all records for the state's licensed drivers. The bureau ensures traffic citations are recorded on the corresponding driver record, records are maintained and purged appropriately, and citations issued in Florida are reported to a driver's home state. It also prints, distributes, and accounts for all uniform traffic citations issued in Florida.
  • Bureau of Motorist Services Support serves as a liaison to tax collectors providing policy, technical, and day to day operational support as they issue driver licenses and motor vehicle title and registration services. The bureau's Fraud Mitigation Program receives reports of driver license and motor vehicle fraud, performing fraud investigations and taking action on department issued driver license and motor vehicle records as a result.
  • Bureau of Customer Service handles calls, emails, faxes and correspondence from the public, county tax collectors, and state driver license offices relating to driver license and motor vehicle issues.

How are these activities funded?

Fiscal Year: 2022-23
Fund Dollars Positions

Where can I find related OPPAGA reports?

A complete list of related OPPAGA reports is available on our website.

Where can I get more information?

What are the applicable statutes?

Chapters 316, 318, 319, 320, 321, 322, 324, 328, 488, and 627 Part XI, and s. 20.24, Florida Statutes.

Whom do I contact for help?

Division of Motorist Services, 850-617-2000