OPPAGA text logo with graphic of FL historic capitol
OPPAGA text logo with graphic of FL historic capitol

Department of Highway Safety and Motor Vehicles

Driver License Field Operations

What is the purpose of the program?

The Driver License Field Operations Program is operated by the Bureau of Credentialing Services in the Division of Motorist Services. The program is responsible for promoting safety on streets and highways by issuing driver licenses to qualified drivers and preventing unqualified drivers from obtaining driver's licenses. The program oversees 16 state driver's license offices, 14 mobile driver's license units, and 192 Tax Collector Offices.

What activities does the program perform?

Driver License Field Operations verifies identification, administers the driver license examination process (driver skills and written exam), and issues state driver licenses and identification cards.

What are the requirements for obtaining a Florida driver license?

The federal REAL ID Act of 2005 set new standards for the issuance of driver licenses and identification cards. Florida began issuing REAL ID cards in January 2010.  As of May 2020, 92.8% of all Florida driver licenses and identification cards are REAL ID compliant.
  • Each U.S. citizen who applies for an original driver license or identification card must submit proof of residential address, proof of social security number, and primary identification. Primary identification is either a certified U.S. birth certificate, (hospital birth certificates will not be accepted), a valid U.S. passport, a certificate of naturalization, a certificate of citizenship, or a consular report of birth abroad. When necessary, marriage certificates, court orders, or divorce decrees must be provided to tie the name on the primary identification to the name the customer would like to place on the driver license or identification card. The department will no longer accept driver licenses or identification cards issued by other states as primary identification. Non-U.S. citizens have other requirements, which are listed on the department's website.
  • Applicants for a learner's license must be at least 15 years old, complete a traffic law and substance abuse education course, present parental consent forms, present various documents to prove identity, and pass written, vision, and hearing tests.
  • All applicants must pass vision and hearing tests, road rules and road sign tests, and a driving test, and pay a fee.

Where can I obtain driver license services?

Customers may visit one of the many driver license offices located throughout the state to obtain driver license services. The department also operates 14 Florida Licensing On Wheels (FLOW) and mini-FLOW mobile units throughout the state that accommodate smaller venues and indoor events. FLOW mobile units provide drivers license services at scheduled locations such as the Department of Corrections facilities, the Department of Juvenile Justice, Clerk of Court Operation Green Light events, assisted living facilities, and public events including veteran and homeless events. These units are also deployed after natural disasters or other critical situations, such as hurricanes. Customers may also renew or request duplicate licenses online, or call 850-617-2000 for services.

How well does the program perform?

In Fiscal Year 2018-19, approximately 91.06% of driver's license customers waited 30 minutes or less for service, below the target standard of 95%. However, 94.35% of customers rated services as satisfactory or better, which exceeded the target standard of 85% for the same Fiscal Year.

How are these activities funded?

The Driver License Field Operations Program is funded as part of the Motorist Services budget entity.
Fiscal Year: 2020-21
Fund Dollars Positions
PROGRAM: MOTORIST SERVICES
MOTORIST SERVICES
122,570,896
1,430.00
TOTAL
122,570,896
1,430.00

Updates

Licenses for persons with developmental disabilities. The 2020 Legislature enacted HB 787 which, among other provisions, authorizes an optional “D” designation on the drivers license of a person who has been diagnosed with a developmental disability. The licensee, or his or her parent or legal guardian, must present the Department of Highway Safety and Motor Vehicles (DHSMV) with sufficient proof that a licensed physician has diagnosed the licensee with a developmental disability. Additionally, a licensee, or his or her parent or legal guardian, may surrender his or her current driver license at any time to add or remove a “D” designation. 

Where can I find related OPPAGA reports?

Sex Offender Registration and Monitoring Triennial Review - 2018, Report 18-08, December 2018
Sex Offender Registration and Monitoring: Statewide Requirements, Local Practices, and Monitoring Procedures, Report 15-16, December 2015

Where can I get more information?

What are the applicable statutes?

Chapters 316, 318, 322, 324, and 627 Part XI, Florida Statutes, and Ch. 15-1, Florida Administrative Code.

Whom do I contact for help?

Customer Service Center, 850-617-2000

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