OPPAGA Government Program Summary

What is the purpose of the department?

The Department of Management Services (DMS) is the business arm of state government. The department's primary mission is to support other state agencies as well as current and former state employees with workforce and business-related functions so that agencies can focus on their core missions as defined in law.

What activities are performed by the department?

The department's activities include the following.

Human Resource Management provides guidance and technical assistance to state agencies in the effective administration of our state's human resource system and represents the Governor as public employer in collective bargaining activities.
People First oversees and monitors contractual compliance for the state's secure, web-based human resource information system and services.
State Group Insurance offers and manages the state's health and welfare insurance benefits.
Retirement administers retirement, disability, and death benefits to state retirees or their beneficiaries.
State Purchasing develops and oversees procedures under which agencies purchase commodities and services.
Real Estate Development and Management oversees the construction, leasing, and operations of buildings in the Florida Facilities Pool in addition to managing private leasing for the state.
Telecommunications oversees master contracts to provide an array of telecommunications and technology service offerings, such as voice and data. The division provides cost savings to customers through volume procurement and competitive bidding and handles invoicing and billing, streamlining processes to provide customers with only one bill for telecommunications services. It also manages the state’s public safety communications.
Fleet Management and Federal Property Assistance provide oversight responsibility for the state's fleet of motor vehicles and mobile equipment and the federal surplus property program.
DMS provides administrative support to the Florida Commission on Human Relations, an independent entity that investigates allegations of discrimination in employment, housing, public accommodations, and certain private club memberships. Additionally, the commission investigates complaints of state whistle-blower retaliation and is statutorily responsible for promoting fair treatment and equal opportunity practices.
DMS provides administrative support to the Florida Division of Administrative Hearings, an independent entity that provides a uniform and impartial forum for the trial and resolution of disputes between private citizens and organizations and agencies of the state pursuant to law.
DMS provides administrative support to the Florida Public Employees Relations Commission, a quasi-judicial entity created to resolve public sector labor and employment disputes. The commission has statewide jurisdiction and services state and local governments, state and local government employees and job applicants, and labor organizations.

How are these activities funded?

The funding information listed below is provided by Transparency Florida. Please contact the department for more information on its funding. Additional information about department funding and activities is available on the State of Florida Fiscal Portal.

Fiscal Year: 2024-25

Title	Fund	Dollars	Positions
MANAGEMENT SERVICES, DEPARTMENT OF
ADMINISTRATIVE HEARINGS
	PROGRAM: ADJUDICATION OF DISPUTES	18,975,839	106.00
	PROGRAM: WORKERS' COMPENSATION CLAIMS COURT	21,365,523	136.00
PROGRAM: ADMINISTRATION PROGRAM
	EXECUTIVE DIRECTION AND SUPPORT SERVICES	21,373,665	115.00
PROGRAM: COMMISSION ON HUMAN RELATIONS
	HUMAN RELATIONS	7,818,908	75.00
PROGRAM: FACILITIES PROGRAM
	BUILDING CONSTRUCTION	5,237,399	11.00
	FACILITIES MANAGEMENT	180,933,088	274.50
PROGRAM: PUBLIC EMPLOYEES RELATIONS COMMISSION
	PUBLIC EMPLOYEES RELATIONS	5,609,256	30.00
PROGRAM: SUPPORT PROGRAM
	FEDERAL PROPERTY ASSISTANCE	408,449	4.00
	MOTOR VEHICLE AND WATERCRAFT MANAGEMENT	2,004,413	6.00
	OFFICE OF SUPPLIER DIVERSITY	513,171	6.00
	PURCHASING OVERSIGHT	26,784,323	52.00
PROGRAM: TECHNOLOGY PROGRAM
	INFORMATION TECHNOLOGY PROJECT OVERSIGHT	3,391,912	13.00
	OFFICE OF THE STATE CHIEF INFORMATION OFFICER	86,361,276	57.00
	TELECOMMUNICATIONS SERVICES	337,128,332	71.00
	WIRELESS SERVICES	89,632,725	14.00
WORKFORCE PROGRAMS
	PROGRAM: INSURANCE BENEFITS ADMINISTRATION	72,719,121	33.00
	PROGRAM: PEOPLE FIRST	46,745,738	16.00
	PROGRAM: RETIREMENT BENEFITS ADMINISTRATION	50,395,503	225.00
	PROGRAM: STATE PERSONNEL POLICY ADMINISTRATION	4,535,076	19.00
TOTAL		981,933,717	1,263.50

Source: www.transparencyflorida.gov

Where can I find information on the department's performance?

Performance measures and standards for the department may be found in its Long Range Program Plan.

Additional Resources

OPPAGA Reports and Presentations
A complete list of related OPPAGA reports and presentations is available on our website.

Other Reports
Florida Department of Management Services, State Human Resource Management Reports
Florida Department of Management Services, Florida Retirement System Annual Reports
Florida Department of Management Services, Office of Supplier Development Annual Reports
Florida Department of Management Services, Real Estate Development and Management Reports
Florida Division of Administrative Hearings, Reports
Florida Public Employees Relations Commission, Publications
A complete list of Auditor General reports is available on its website.

Websites of Interest
Florida Department of Financial Services, Florida Accountability Contract Tracking System
American Society for Public Administration
National Association of State Personnel Executives
National Institute of Standards and Technology, Cybersecurity
State and Local Government Benefits Association

Applicable Statutes

Section 20.22, Florida Statutes

Department Contact Information

Florida Department of Management Services
4050 Esplanade Way, Suite 125
Tallahassee, Florida 32399-0950
(850) 414-6736
Website