In 2007, the Department of Revenue created a new administrative process and made organizational changes that had an adverse impact on the administrative support order establishment workload. The department implemented an administrative paternity establishment process and assigned responsibility for the new process to the local service centers. The department also transferred responsibilities for establishing administrative support orders from the central processing center to the local service centers.
Although the department expects these changes to eventually improve the efficiency of the administrative process, in federal Fiscal Year 2006-07, staff processed fewer administrative child support orders than expected and the process took over nine months to complete. The department should establish outcome measures for the administrative process and report its performance to the Legislature.

Administrative Child Support Order Establishment Process Has Not Yet Produced All Expected Benefits
Report 06-63 September 2006
Administrative Establishment of Child Support Is Efficient for Uncontested Cases; Compliance Is Better for Orders Established Judicially
Report 03-36 June 2003
Division of Administrative Hearings Method of Assessing Fees Needs Significant Revision
Report 02-70 December 2002
Child Support Enforcement Program, Florida Department of Revenue
Report 00-24 December 2000

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.